Customer service

Need help with your order?

Delivery, tracking, return, refund or product issue: send us your request so our team can check your order directly.

Choose the right service

Go directly to tracking or returns, or send us a request about an order.

01Track a shipmentView the preparation and carrier information for your orders.View my shipments → 02Return or product issueReturn, damaged product, missing item or technical support.Open returns & support → 03Other order requestCancellation, address correction, delayed parcel, refund or another question.Open a case →

Musique Shop

One place for every order request

To avoid duplicate messages and speed up processing, all requests about an existing order are now handled from Returns & Support. You can create a case, add information and follow its status there.
→ Open Returns & Support Return, damaged product, missing item or technical support. Open Returns & Support →

Useful information

Frequently asked questions before contacting us

How can I get a faster response?
Include your order number, the e-mail address used when ordering and a clear description of the situation. This helps us find and review your case more quickly.
My tracking is not updating. What should I do?
Tracking can sometimes remain unchanged for several hours or days between carrier scans. Send us your order number so that we can check the information available.
How can I contact Musique Shop customer service?

For an existing order: use Returns & Support so your request and its history stay together.

Open Returns & Support →

For product advice before ordering, you can still reach us by e-mail or phone.
E-mail : contact@musique-shop.fr
Phone : 03 88 36 33 58