Frequently Asked Questions (FAQ)
1. How do I place an order?
To place an order on our website, please follow these steps:
- Browse our site and find the products you wish to purchase.
- Add the products to your cart by clicking the "Add to Cart" button.
- Go to your cart and follow the instructions to complete your order.
- Fill in the shipping and payment information.
- Confirm your order and wait for the confirmation via email.
3. How can I track my order?
To track your order, please log in to your account on our website and go to the "My Orders" section. You will find all the information related to your current and past orders there.
5. Can I return a product if I am not satisfied?
Yes, you can return a product within 30 days of receipt if you are not completely satisfied. Please refer to our return policy for more information on the procedure to follow.
2. What payment methods are accepted?
We accept payments by credit card, debit card, floa pay, and bank transfer. You can choose your preferred payment method during the ordering process.
4. What are the delivery times?
Delivery times vary depending on your location and the selected delivery method. In general, orders are delivered within 48 to 72 hours.
6. How can I contact customer service?
You can contact our customer service through your account in the "Help" section or by phone at 03 88 36 33 58. We are available from Tuesday to Friday from 10:30 am to 7:00 pm and on Saturday from 11:00 am to 6:00 pm.
